FAQ's

✅Who are we and what do we do?

Mekeyxecret is a distinguished cosmetic manufacturer, specialising in crafting high-quality makeup products under our brand. Operating as a manufacturer, we offer a range of cosmetics tailored to meet the unique needs of our clients. Our expertise lies in manufacturing original formulations and packaging solutions, ensuring exceptional quality and branding opportunities for businesses worldwide.

✅How Can I Pay for My Order from Mekeyxecret?

At Mekeyxecret, we offer convenient payment options tailored to suit your needs:

1. Bank Transfers (Advance)
2. Cash On Delivery

✅Do You Ship Orders Nationwide from Mekeyxecret?

Yes, Mekeyxecret proudly ships orders nationwide, catering to clients across Pakistan. Whether you're located in bustling urban centres or remote areas, we ensure prompt delivery of your private label cosmetics.

✅How Long Does Mekeyxecret Take to Deliver an Order?

Delivery times may vary based on order specifications and customisation requirements. Our team endeavours to ensure timely delivery, providing estimates upon order confirmation.

✅What Are the Delivery Charges of Mekeyxecret?

Mekeyxecret offers competitive delivery rates based on order volume and destination. Please contact our sales team for detailed information regarding delivery charges.

✅Do I Have to Pay Shipping Charges When Replacing A Product From Mekeyxecret?

Shipping charges for product replacements may vary depending on the circumstances. Please contact our customer service team for assistance with product replacements and associated shipping costs.

✅How Can I Replace a Product from Mekeyxecret?

To initiate a product replacement, kindly follow our designated procedure tailored to private label clients. Our team will guide you through the process, ensuring seamless resolution within stipulated timelines.

✅Can I Return a Product to Mekeyxecret?

As a private label manufacturer, our return policies are tailored to meet the specific requirements of our clients. Please consult with our sales representatives for guidance on returns and associated policies.

✅What Will Happen If My Return Request Is Not Approved by Mekeyxecret?

In the event that a return request is not approved, our team will provide detailed explanations and alternative solutions to address your concerns. We are committed to ensuring client satisfaction and will work closely with you to resolve any issues effectively.

✅What If My Item Arrives Damaged or Defective?

At Mekeyxecret, we uphold the highest standards of quality control. In the rare event of receiving damaged or defective items, please notify us immediately. Our team will expedite the resolution process, offering appropriate compensation or replacements as necessary.

✅How Can I Track My Order with Mekeyxecret?

As a valued private label client, you will receive personalised tracking information and updates tailored to your order. Our dedicated client portal provides real-time tracking capabilities, ensuring transparency and visibility throughout the order fulfilment process.